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We Must Be Doing Something Right


I haven’t posted a testimonial here before, but this one was really good, so I’m posting it. It’s from Jack Crumbley at Martin Randal, and he does a great job articulating some of the benefits of working with ePromos, and with account executive Nef Rivas in particular:

I don’t do this as often as I should, but when I get great service from any business, I like to acknowledge it.

I’m a partner in an advertising agency in Cambridge, Massachusetts. Just last week a client of ours asked us to create a promotional mail piece, and after doing a little Web searching, I found what I wanted at ePromos. I telephoned and was connected to Nef Rivas in your customer service group. Ms. Rivas was terrific. Maybe it’s because I had just come back from dealing with the dispirited and indifferent staff at the main post office in Boston, but Ms. Rivas’s enthusiastic manner, her professionalism, and her follow-up after my inquiry were impressive. We eventually placed a small order, and Ms. Rivas has again been helpful and a pleasure to deal with.

We’re not a large customer, and it may be some time before we have occasion to use your services again. But I thought I would take the time to let you know that Ms. Rivas delivered the kind of service that got me to bookmark epromos.com, and the next time we need anything you sell, I will check with you first. If someone that good is working for you, you must be doing something right.

Thank you–and best regards,

Jack


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