We Must Be Doing Something Right

I haven’t posted a testimonial here before, but this one was really good, so I’m posting it. It’s from Jack Crumbley at Martin Randal, and he does a great job articulating some of the benefits of working with ePromos, and with account executive Nef Rivas in particular:

I don’t do this as often as I should, but when I get great service from any business, I like to acknowledge it.

I’m a partner in an advertising agency in Cambridge, Massachusetts. Just last week a client of ours asked us to create a promotional mail piece, and after doing a little Web searching, I found what I wanted at ePromos. I telephoned and was connected to Nef Rivas in your customer service group. Ms. Rivas was terrific. Maybe it’s because I had just come back from dealing with the dispirited and indifferent staff at the main post office in Boston, but Ms. Rivas’s enthusiastic manner, her professionalism, and her follow-up after my inquiry were impressive. We eventually placed a small order, and Ms. Rivas has again been helpful and a pleasure to deal with.

We’re not a large customer, and it may be some time before we have occasion to use your services again. But I thought I would take the time to let you know that Ms. Rivas delivered the kind of service that got me to bookmark, and the next time we need anything you sell, I will check with you first. If someone that good is working for you, you must be doing something right.

Thank you–and best regards,


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